In our team, we strive to ensure customer satisfaction with every purchase made on our platform. However, we understand that unforeseen situations may arise that require the return of a product. For this reason, we have developed the following return policy to provide a hassle-free shopping experience:

Products with Manufacturing Defects or Damage During Shipping:
If the product you received has any manufacturing defect or was damaged during shipping, we kindly ask you to notify us within 7 days of receiving the product. To process the return, we will require photographic evidence of the defect or damage in order to properly assess the case. Once the issue is confirmed, we will either send you a new product at no additional cost or issue a full refund, depending on your preference.

Lost in Customs or Product Not Delivered:
In the rare event that your order is lost in transit by customs or is not delivered for any other reason, we ask that you contact us immediately. We will investigate the situation and take the necessary steps to resolve the issue as soon as possible. Depending on the circumstances, we may offer to resend the product at no extra charge or issue a full refund of your purchase.

General Return Conditions:

• To request a return for any reason, please contact our customer service team within 7 days of receiving the product.

• Returned products must be in their original condition, unused, and in the same state in which you received them, including the original packaging and all tags and accessories.

• Return shipping costs will be borne by the customer unless the return is due to an error on our part or a defective or damaged product.

• We reserve the right to refuse returns that do not comply with our established policies.

Return Process:

• To begin the return process, please contact our customer service team at equoiaxlimited@gmail.com, providing details of your order and the reason for the return.

• Once the return is approved, we will provide you with detailed instructions on how to proceed with sending the product back.

• After we receive and verify the returned product, we will process your refund request or send a replacement product, as applicable.

We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us. We are here to help you at all times.